Refund policy
Curva & Co. Return, Refund & Size Exchange Policy
Effective Date: July 2026
At Curva & Co., we believe every woman deserves to feel confident in what she wears. If your purchase isn't quite right, we're here to help.
30-Day Returns
We gladly accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must be:
- Unworn, unwashed, and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
Returns that do not meet these requirements may not be accepted.
FREE Size Exchange (Australia)
We understand that finding the perfect fit online can be difficult.
That's why we offer one FREE size exchange for eligible clothing items within Australia.
To qualify:
- Your exchange request must be made within 30 days of delivery.
- The item must be unworn, unwashed, and in new condition.
- All original tags must still be attached.
- The requested size must be available in stock.
We will provide one complimentary exchange per order for the same item in a different size.
Please note: Free size exchanges are currently available for Australian customers only.
How to Start a Return or Exchange
Simply email us at:
Please include:
- Your order number
- Your full name
- The item(s) you'd like to return or exchange
- The new size requested (for exchanges)
- A brief reason for your request (optional)
We'll reply with instructions and, if approved, provide the return details.
Return Address
Curva & Co.
101 Darling Street
Bourke NSW 2840
Australia
Please do not send items back without contacting us first, as we may be unable to process unsolicited returns.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Faulty
- Incorrect
Please email us within 7 days of receiving your order.
Include:
- Your order number
- Photos showing the issue
We'll resolve the problem as quickly as possible by offering a replacement, exchange, or full refund where appropriate.
Non-Returnable Items
The following items cannot be returned:
- Clearance or Final Sale items
- Gift cards
- Personalised or custom-made products
- Beauty or personal care items (if sold)
- Items that have been worn, washed, altered, or damaged after delivery
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are typically issued within 10 business days.
- Your bank or payment provider may require additional processing time.
If you haven't received your refund within 15 business days after approval, please contact us.
Return Shipping
Change of Mind
Customers are responsible for return shipping costs.
Our Error
If we sent the wrong item or your order arrives damaged or faulty, Curva & Co. will cover all return shipping costs.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
Items must still be returned in their original condition, with tags attached and proof of purchase.
Need Help?
We're always happy to assist.
Curva & Co.
Premium Customer Promise
At Curva & Co., our mission is simple:
We want every customer to feel confident in every purchase.
If something isn't right, we'll do our best to make it right—with friendly support, fair policies, and a commitment to exceptional service.
Own Every Curve.