Shipping policy
Shipping Policy
Effective Date: July 2026
At Curva & Co., we're committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below for information about processing times, delivery estimates, and shipping options.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you'll receive a confirmation email with your tracking information.
During busy periods, sales events, or public holidays, processing times may be slightly longer.
Shipping Within Australia
We proudly ship Australia-wide.
Estimated Delivery Times
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Standard Shipping: 3–8 business days
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Express Shipping: 1–4 business days (where available)
Delivery times are estimates only and may vary depending on your location and the shipping carrier.
International Shipping
Curva & Co. ships to selected international destinations.
Estimated delivery times:
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New Zealand: 5–10 business days
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Asia: 7–15 business days
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United States & Canada: 7–15 business days
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Europe: 8–18 business days
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Other Countries: 10–20 business days
International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
From time to time, Curva & Co. may offer free shipping promotions, which will be clearly advertised on our website.
Order Tracking
Once your order has been shipped, you'll receive an email with a tracking number so you can monitor your delivery.
If you have not received your tracking details within 3 business days of placing your order, please contact us.
Delayed Deliveries
While we work hard to ensure timely delivery, delays may occur due to:
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Weather conditions
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Public holidays
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High shipping volumes
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Customs inspections
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Courier delays
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Events beyond our reasonable control
Curva & Co. cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Curva & Co. is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, please contact us immediately. We'll do our best to update your details before your order is dispatched.
Lost or Stolen Parcels
If your tracking information indicates your parcel has been delivered but you have not received it, please:
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Check with household members or neighbours.
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Contact the shipping carrier.
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Notify Curva & Co. as soon as possible.
While we'll gladly assist in investigating the issue, Curva & Co. cannot accept responsibility for parcels confirmed as delivered by the carrier.
Damaged Parcels
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the damaged item(s)
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Photos of the packaging
We'll assess the issue and arrange a replacement or refund where appropriate.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
Contact Us
If you have any questions about shipping, please contact us.
Curva & Co.
📞 +61 493 345 604
📍 101 Darling Street
Bourke NSW 2840
Australia